I forgot my password
Open the reset page, enter your email and follow the link we send you. In the iPhone app you can also change your password in Account, Profile, once you are signed in.
Reset my passwordSupport
Help with your Andres Aprendes account, your lessons and the iPhone app. We usually answer within one working day.
Contact us
Email bookings@andresaprendes.com with the email you use to sign in and a short description of the problem.
How do I book, move or cancel a lesson?
In the app open Lessons. Book with the plus button. Swipe a lesson to move or cancel it. Changes close 24 hours before the lesson starts; for anything closer, write to us and we will help.
I do not receive notifications on my iPhone
Open the iPhone Settings app, then Notifications, then Andrés Aprendés, and turn on Allow Notifications. Inside the app, Account shows whether notifications are paused. If it still does not work, sign out and sign in again so the app registers your phone.
How do I delete my account?
In the iPhone app go to Account and tap Delete account. Cancel your upcoming lessons and any subscription first. Your name, email, password and profile are erased. Lesson and payment records the school must keep stay without your name. You can also email us and we will do it for you.
I want to buy lesson credits or manage billing
Credits and subscriptions are managed on the website, under your account.
See plans and credits